FAQ

Will my data be shared with third parties (for example, freight forwarders)?

According to the GDPR, we only pass on the data needed to properly deliver your order. For the transfer of other personal data your explicit consent is necessary.

When and how do I receive my invoice?

You will always receive your invoice by e-mail as soon as your order is received. If an item is therefore not directly available, you will receive your invoice later.

Are the paper goods certified?

We have the highest quality standards. For this reason, all paper products are certified to ISO 9001.

How long does the shipping take?

Depending on where you want to ship to, delivery within the EU is 10 - 14 working days. Outside the EU about 3 - 5 weeks.

Is shipping possible according to DDP conditions?

Yes, by arrangement, shipping is also possible according to DDP Incoterms conditions.